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How 307ok Handles Your Personal Information

This privacy policy explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that information secure.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your personal data, ask us to correct something, or raise a privacy concern, our support team handles those requests directly. Reach out through any of the channels below and mention your registered account number so we can locate your record without delay.

Team online

Live Chat

Start a live chat session from the account dashboard. Describe your data request clearly and include your registered mobile number so we can verify your identity quickly.

Email Support

Send your privacy request to our support email address. We aim to acknowledge data-related emails and begin processing within a reasonable working period.

Help Centre

Our help centre has a dedicated privacy request form. Complete it with your account details and the specific data action you need — correction, deletion or access review.

DATA HANDLING PRACTICES

How We Protect and Manage Account Data

We apply security measures at the account, transaction and device level to reduce the risk of unauthorised access. Your bKash, Nagad or Rocket wallet number is treated as sensitive data and is never displayed in full after registration. Here is how we approach the four areas that matter most to you.

Account Security

Account login uses an OTP sent to your registered mobile number. Unrecognised device attempts trigger an additional verification step before access is granted to your account.

Cookie Use

We use session cookies to keep you logged in during a visit and analytics cookies to understand how pages perform. You can clear cookies through your browser settings at any time.

Data Retention

We hold account and payment records for the period required under applicable rules in eligible regions. Once that period ends, records are deleted or anonymised from our active systems.

Third-Party Sharing

Payment data shared with bKash, Nagad or Rocket gateway processors is limited to the transaction amount and reference. We do not pass personal data to advertisers or data brokers.

What We Collect and Why We Collect It

307ok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the registration details you submit — name, contact address and the mobile wallet number you link for deposits. If you fund your account through bKash, Nagad or Rocket, we record the transaction reference and amount to reconcile your balance.

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We do not store your wallet PIN or full mobile banking credentials. We collect device and browser data — such as your IP address, handset model and session timestamps — to detect unusual access patterns and keep your account secure. We also use cookies to remember
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your session state so you do not have to log in again on the same device. All data we hold is used strictly for account operation, payment verification and fraud prevention. We do not sell your personal information to third parties. Where we share data with
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payment processors such as the bKash, Nagad or Rocket gateway networks, that sharing is limited to what is necessary to complete your transaction. Retention periods follow what is required by applicable rules in eligible regions — data is not kept longer than necessary. You can ask
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us to review or remove your data by contacting support. Availability of all services depends on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at 307ok

Below are the questions we hear most often about how personal data, wallet details and account records are handled. If your question is not covered here, contact support directly with your account number.

We collect your name, contact details and the mobile wallet number you use for deposits — bKash, Nagad or Rocket. We also log your device type and IP address for security purposes.

No. We never have access to your mobile wallet PIN. Transactions are completed through the payment gateway and we only receive the confirmation reference and amount.

Contact us via live chat or the help centre privacy form, provide your registered account number, and we will locate your records. We process data access requests within a reasonable period.

You can submit a deletion request through support. We will remove data that is no longer required, but some transaction records may be retained where applicable rules in eligible regions require it.

Only what is needed to process your payment — transaction amount and reference sent to bKash, Nagad or Rocket gateways. We do not sell personal data or share it with advertisers.

We keep account and payment records for the period required under applicable rules in your eligible region. After that, data is deleted or anonymised from active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 307ok Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Help Centre

How We Protect and Manage Account Data

Account Security

Cookie Use

Data Retention

Third-Party Sharing

Common Questions About Your Privacy at 307ok

01 What personal data does 307ok collect when I register?

02 Can 307ok see my bKash or Nagad PIN?

03 How do I request a copy of my personal data?

04 Can I ask 307ok to delete my account data?

05 Does 307ok share my data with third parties?

06 How long does 307ok keep my account information?

Privacy Policy

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